SHIPPING & RETURNS
Delivery Times
The delivery time varies from 7 to 14 working days depending on the product chosen by the user. All items are sent via transport agency and postal mail.
Orders are prepared as soon as payment has been confirmed.
Shipping costs
The purchased products will be delivered to the address indicated in the order.
The purchase tickets will be sent to the email address indicated by the customer in their registration in the online store rachelvaldes.com
Delivery will be made under the responsibility of the carrier.
An order is considered delivered when the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to verify the status of the product upon receipt and indicate all anomalies (if any) via email to [email protected].
The shipping price can be requested by the customer who wishes to check the shipping cost of their product.
Claim for undelivered orders
The user, after receiving an email that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact rachelvaldes.com through the email [email protected]. in order to clarify the cause of the delay.
Once the claim is obtained, rachelvaldes.com will contact the user in order to explain what happened and reach an agreement about what happened.
Cancellations
If, once the purchase has been made, you wish to cancel an order that has not yet been shipped, you can do so as long as it is indicated in writing to the email address [email protected]. indicating the number of the order you wish to cancel.
Return policy
The user will have a period of 14 calendar days from the date of receipt of the product to return it without having to indicate the reason and without incurring any cost except for shipping costs that will be assumed by the user. . In the email I sent you must include the following information:
- Your identifying data: full name and address
- Order number that appears on the invoice that has been sent to you along with the purchased good
- Description of the purchased good
- Your willingness to withdraw from the purchase and sale contract
- Date of communication
- If you send your request by non-electronic means (for example, postal mail), it must be signed.
Rachelvaldes.com will promptly communicate to the user by email the acknowledgment of receipt of said withdrawal, with the instructions for sending by the user. Once the user has received the product and has presented reliable proof of the return of the goods, rachelvaldes.com will deliver the sums delivered by the user without undue delay.
The following exceptions are established in the exercise of the right of withdrawal and are expressly included in the Law on consumer and user matters, which are:
a) The supply of goods has been made in accordance with the user's specifications or clearly personalized (dedications or similar).
b) If the product has been damaged or presents any damage that has not been caused by the management of rachelvaldes.com
The refund of the amount will be made using the same payment method with which the user made the purchase. And those indicated in the "shipping and returns" section
The returned product must be in the same condition in which it was received, that is, in perfect condition and of course it cannot be damaged, beaten or with reliable evidence of use that prevents the sale of the same product again. To ship it, it must be done in appropriate packaging that protects it during the journey.
